7 guides
Advertised speed is a peak-time average measured on the provider's own network, and it is rarely what reaches your laptop. These guides explain which network type your street is likely to have, why WiFi fails in the rooms furthest from the router, when a landline is genuinely still required, and how to tell a slow connection from a weak signal before you pay for a faster tier you do not need.
The three networks a UK home can be connected to, what actually differs between them in use, why coverage is street by street, and how to find out which one you have.
Read the guideWhy the number on the advert is not the number your laptop sees, what the advertised figure legally represents, and how to test your own line properly before you complain.
Read the guideWhich network types need a phone line, which do not, what happens to your number when copper is retired, and how to keep a landline without paying for a phone service you never use.
Read the guideA diagnosis order that separates line faults from WiFi problems, and five fixes ranked by cost and effectiveness — from moving the router to adding a second access point.
Read the guideThree different causes that all look like the same symptom, how to tell them apart in ten minutes, and which ones you can actually fix.
Read the guideSelf-install versus engineer visit, the waits nobody warns you about, what happens on activation day, and how to avoid the two-day gap with no connection.
Read the guideWhat the mesh nodes sold by broadband providers actually do, how they compare with buying your own, and how to tell whether you need one at all.
Read the guide7 guides · updated regularly · no paid placement